This module provides concepts and techniques for modelling, assessing and designing Business Processes (BP). At the end of the course, students will have a good command of the techniques for BP analysis.
PART 1 - Modelling Business Process (BP)
This part intends to provide a set of techniques that enable the analyst to describe
the BPs at different abstraction levels and perspectives. The main subjects include:
• Definition of Business Process (BP): the CRASO paradigm, BP and elementary
• Modeling of BPs: narrative models and requirements, hierarchical models, flow
models and BPMN, UML EP extension, other graphical languages
PART 2 - Mapping and assessing Business Processes (BP) in enterprises.
This part intends to provide a framework that assists the analyst in modeling the BPs of an enterprise. The main subjects include:
• Overall Enterprise Mapping models
• Support and Primary BPs in the enterprise
• Enterprise BP frameworks: SCOR (Supply Chain Operations Reference model)
PART 3 -Business Process Design.
This part intends to provide a framework for a balanced design of BPs, which is based on Galbraith's star model. The main subjects of this part include:
• Galbraith's organization design model
• Foundations on design variables, namely: Corporate strategy and business model , BP activities, Organization structure (macro-structure, micro-structure, Business Process Ownership), Skills and competences, Control and reward , IT support
• Approaches to BP design: Department oriented, Process oriented, Stakeholder oriented
- Teacher: GIANMARIO PIERO ANTONIO MOTTA