This module provides concepts and techniques for modelling, assessing and designing Business Processes (BP). At the end of the course, students will have a  good command of the techniques for BP analysis.


PART 1 - Modelling Business Process (BP)

This part intends to provide a set of techniques that enable the analyst to describe

the BPs at different abstraction levels and perspectives. The main subjects include:

• Definition of Business Process (BP): the CRASO paradigm, BP and elementary

activity

• Modeling of BPs: narrative models and requirements, hierarchical models, flow

models and BPMN, UML EP extension, other graphical languages

PART 2 - Mapping and assessing Business Processes (BP) in enterprises.

This part intends to provide a framework that assists the analyst in modeling the BPs of an enterprise. The main subjects include:

• Overall Enterprise Mapping models

• Support and Primary BPs in the enterprise

• Enterprise BP frameworks: SCOR (Supply Chain Operations Reference model)

PART 3 -Business Process Design.

This part intends to provide a framework for a balanced design of BPs, which is based on Galbraith's star model. The main subjects of this part include:

• Galbraith's organization design model

• Foundations on design variables, namely: Corporate strategy and business model , BP activities, Organization structure (macro-structure, micro-structure, Business Process Ownership), Skills and competences, Control and reward , IT support

• Approaches to BP design: Department oriented, Process oriented, Stakeholder oriented